The story of johnny the bagger barbara glanz communications. Pikirkan tentang sesuatu yang bisa kalian berikan pada pelanggan dan membuat mereka merasa spesial sehingga mereka terdorong untuk datang lagi, ujar barbara. So if you want to succeed, its time to think outside the box of traditional customer service. Nov 02, 2015 a month later she received a phone call from a 19yearold grocery bagger named johnny. A true story of customer service, celebrates the incomparable power of customer service delivered.
Suatu kali ia mendengar ceramah motivasi seorang ahli pemasaran di radio, barbara glanz. Based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide fromtheheart service and changed. It is a testament to the impact barbara glanz s message of hope, that one person can make a difference, has had on thousands of people, both through her speaking and writing. Join facebook to connect with barbara story and others you may know. A true story of customer service inspires employees as they follow the true story of johnny, a young man with downs syndrome. Story of johnny the bagger from a live speaking engagement by barbara glanz. A true story of customer service, celebrates the incomparable power of customer service delivered from the heart based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to. Ken blanchard and barbara glanz nightingale conant. Simple truths of service by ken blanchard overdrive.
A true story of customer service celebrates the incomparable power of customer service delivered from the heart based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide fromtheheart. Johnny the bagger by barbara glanz as an author and professional speaker, i travel all over the world and speak to groups about one of my favorite topics. The inspiring story will have employees reflecting on the level of service that they provide and. The story about this young man called johnny to protect his anonymity comes from barbara glanz s personal experience as a professional speaker. Barbara glanz, one of fewer than 500 certified speaking professionals worldwide, works with organizations that want to improve morale, retention, and service and with people who want to rediscover the joy in their work and in their lives. Im just a bagger in the store and i have downs syndrome, but i wanted to think of a way i could make a difference. The simple truths of service is an unforgettable true story about a very special young man who takes a chance andchanges the culture of a grocery store. The best customer service originates from a heartfelt concern for others. The simple truths of service simple truths simple truths. Building his book around johnny, a special bagger at a food store, blanchard shows how the smallest act of kindness, and individuality can make or break any company or relationship. Based on the book simple truths of service by noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide fromthe.
Johnny the bagger from barbara glanz barbara glanz. Millions of people worldwide have been touched by the precious story of johnny the bagger. Creative customer service with johnny the bagger and the. It sure is lucky that barbara has the exclusive on this story. The story about this young man called johnny to protect his anonymity comes from barbara glanzs personal experience as a professional speaker. Download it once and read it on your kindle device, pc, phones or tablets. The simple truths of service johnny the bagger inspirational videos this incredibly heartwarming video will move you to tears when you find out what this. I liked what you talked about, he said, but at first i didnt think i could do anything special for our customers. The story of johnny the bagger barbara glanz youtube. Gildan media is proud to bring you these uplifting and lifechanging inspirational books from simple truths, which can be used throughout every facet of your life. The program was inspired by a true story about a young man with down syndrome who changed the culture of a grocery store by being creative and giving customers more than they expected. Inspired by johnny the bagger, 2nd edition by ken blanchard, barbara a glanz.
May 23, 2007 aside from barbaras word, this story is non existence. Inspired by johnny the bagger by blanchard, ken, glanz, barbara isbn. Based on the work of celebrated author and speaker barbara glanz, johnny the bagger. The simple truths of service is an unforgettable true story about johnny, the grocery store bagger with down syndrome whose creative approach to customer service will inspire your company to stand out from the competition. Nov 11, 2018 the simple truths of service is an inspiring true story about johnny, a very special young man whose creative choices will spark the way your company approaches their clients.
The only sane, superproductive, and ubereffective marketing strategy left. Johnny is young man living with down syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. The simple truths of service is a customer service classic that will grab your heart and not let go. Inspired by johnny the bagger kindle edition by blanchard, ken, glanz, barbara. Thats why i fell in love with barbara glanzs story of johnny the bagger. Library of congress transfer tools browse locbagger. The story of johnny the bagger crossfire netcafe, inc. It tells a true story of a young grocery bagger named johnny who had downs syndrome and exhibited a type of service that made his store a success. Using her masters degree in adult learning, she has spoken on 7 continents and in all 50 states to. Johnny the bagger training video dvd celebrates the power. About the real story this program, johnny the bagger, was inspired by a true story about a young man with down syndrome who changed the culture of a grocery store by being creative and giving customers more than they expected. Anyone who has seen the story of johnny the bagger knows it is very inspiring and i wish it were really true, but i suspect it is not. The story about this young man called johnny to protect his anonymity comes from barbara glanzs personal. Johnny the bagger a true story of customer service owen.
The story about this young man called johnny to protect his anonymity comes from barbara glanzs personal experience as a. It is a testament to the impact barbara glanz s message of hope, that one person can make a difference, has had on thousands of people, both through her speaking and writing johnny the bagger. Yang membuat johnny tampak berbeda dari pegawai lainnya, ia pengidap down syndrome. Aside from barbaras word, this story is non existence. How much is a good customer service representative worth. Jan 01, 2005 an unforgettable true story about a young man with down syndrome who changes the culture of a grocery store. More than five million people have been touched by this story.
A true story of customer service, celebrates the incomparable power of customer service delivered from the heart. When someone serves a customer from the heart, they form a connection that leads to positive experiences that ensure lifelong customer loyalty. Nov 05, 20 yang membuat johnny tampak berbeda dari pegawai lainnya, ia pengidap down syndrome. He also told me that he was a person with downs syndrome. Barbara glanz communications spreading contagious enthusiasm. Johnny s family has done such a great job of keeping their identity a secret that nobody else has ever independently mentioned the miraculous story of how a grocery store bagger with down syndrome transformed an entire store. Apr 17, 2007 johnny the bagger an unforgettable true story about a young man with down syndrome who changes the culture of a grocery store by being creative and giving his customers more than they expect. By putting his own personal mark on each customer interaction, johnny makes it clear that the bottom line of service is. Just this weekend i was facilitating a leadership conference where a county sheriff told a room full of elected officials and business leaders that his best tool in training young deputies was the simple truths of service inspired by johnny the bagger authored by barbara glanz. Watch as johnny the bagger makes a positive choice about his personal responsibility and commits to provide heartfelt service with every opportunity. This movie focuses on a young man with down syndrome named johnny, who works at a grocery store. A month later she received a phone call from a 19yearold grocery bagger named johnny. Johnny the bagger an unforgettable true story about a young man with down syndrome who changes the culture of a grocery store by being creative and giving his customers more than they expect. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book.
Based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to. With her blessing, ive shared the story of johnny the bagger over and over again, everywhere i go, to illustrate. An unforgettable true story about a young man with down syndrome who changes the culture of a grocery store. By putting his own personal mark on each customer interaction, johnny makes it clear that the bottom line of service is to lead with the heart.
Based on the work of noted author and speaker, barbara glanz, this 17 minute inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his. Ken blanchard and barbara glanz ken blanchard is an internationallyknown management consultant, organizational leader, teacher, and coauthor of the one minute manager, which has sold more than seven million copies, and everyones a coach, with don shula. Jan 29, 2014 train for active listening, questioning, etc. A true story of customer service teaches employees what true customer service is. The story of johnny the bagger from a live speaking engagement by barbara glanz. He proudly informed her that he had down syndrome and told his story. This program, johnny the bagger, was inspired by a true story about a young man with down syndrome who changed the culture of a grocery store by being creative and giving customers more than they expected. Based on the work of noted author and speaker, barbara glanz, this inspiring program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide fromtheheart service and. This is a simple story, but it gets four out of five stars for being a. Well, about a month later, barbara gets a call from a young man who introduces himself as johnny. Ken blanchard is an internationallyknown management consultant, organizational leader, teacher, and coauthor of the one minute manager, which has sold more than seven million copies, and everyones a coach, with don shula. At a seminar, he is inspired to find a way to make a difference to brighten his customers day. Gildan media is proud to bring you these uplifting and lifechanging inspirational books from simple truths, which can be. Then he went on to tell me that when hed gone home that night, he asked his dad to.
When johnny finds a way to put his own personal signature of care on every interaction, his inspired action ripples out in unexpected and inspiring ways. The simple truths of service by ken blanchard overdrive. Use case studies to open discussions group activities soap story, johnny the bagger role playing, scavenger hunts. Barbara claims that the family does not want their identities revealed. The simple truths of service from the new york times bestselling author of the one minute manageryour competitive edge in todays business environment is all about the power of loyalty. Blanchard quickly sets the stage, and then tells the story of a person named johnny a bagger in a grocery store with down syndrome. He said, barbara, i heard what you had to say about service, and i like it. The story of johnny the bagger barbara glanz duration. The simple truths of service is an inspiring true story about johnny, a very special young man whose creative. Based on the work of noted author and speaker, barbara glanz, this inspiring new program features the true story of johnny, a young man with down syndrome who made a positive choice about his personal responsibility to provide fromtheheart service and. Nov 18, 2008 the story of johnny the bagger from a live speaking engagement by barbara glanz. He has written and coauthored numerous other books, including the power of ethical management with norman vincent peale. Use features like bookmarks, note taking and highlighting while reading the simple truths of service.
Johnny the bagger, a true story of customer service, celebrates the incomparable power of customer service delivered from the heart. The person on the line told me that his name was johnny and that he was a bagger in one of the stores. Feb 19, 2011 the story of johnny the bagger barbara glanz duration. Aside from barbara s word, this story is non existence. The simple truths of service is an inspiring true story about johnny, a very special young man whose creative choices will spark the way your company approaches their clients. Johnnys family has done such a great job of keeping their identity a secret that nobody else has ever independently mentioned the miraculous story of how a grocery store bagger with down syndrome transformed an entire store. The simple truths of service johnny the bagger inspirational videos this incredibly heartwarming video will move you to tears when you find out what this special grocery store bagger did for his customers. Watch as johnny the bagger makes a positive choice about his personal responsibility and commits to provide heartfelt service with. A true story of customer service celebrates the incomparable power of customer service delivered from the heart. The simple truths of service is a customer service classic that is now a 1hour ignite reads that will grab your heart and not let go.
362 1260 866 1088 1609 1222 1347 794 389 90 855 451 108 1406 1193 163 395 766 1515 725 1593 1175 173 918 1231 947 317 1129 1321 606 1089 805